Refund & Cancellation Policy
At Imbu, customer satisfaction and product integrity are important to us, and we strive to ensure a safe and reliable experience for every customer.. Due to the nature of personal wellness and hygiene products, we follow a strict yet fair refund and cancellation policy, outlined below.
 
1. Cancellation Policy

• Orders may be cancelled only before dispatch from our warehouse.

• Once an order has been processed and dispatched, cancellation requests cannot be accepted.

• To request a cancellation, please contact our customer support team as soon as possible with your order ID.
   

2. Returns & Refunds

• We do not accept returns or provide refunds for personal wellness and hygiene products once they have been delivered.

• This policy is in place to maintain product safety, hygiene standards, and quality assurance for all customers.
   

3. Damaged, Wrong, or Defective Products
We will gladly assist you in the following situations:

• You receive a damaged product

• You receive an incorrect product

• The product has a manufacturing defect

In such cases:

• A replacement will be provided at no additional cost.

• Customers must notify us within 48 hours of delivery, failing which the request may not be accepted.

• Clear images or videos of the product and outer packaging may be required for verification.

• Once verified and approved by our quality control team, a replacement will be dispatched.

 
 Refunds are not offered in such cases; only replacement will be provided.

4. Important Notes

• Refunds or returns will not be provided for reasons such as change of mind, personal preference, or incorrect usage.

• Products damaged due to misuse, improper handling, or negligence are not eligible for replacement.

• In cases where an order is returned to origin due to incorrect address details, refusal to accept delivery, or multiple failed delivery attempts, shipping charges (if any) will not be refunded, and reshipping costs may apply.
   

5. Contact Us
For any refund, replacement, or cancellation-related queries, please contact our support team with your order details. We are happy to assist you.