SHIPPING POLICY
At Herbasia, we aim to deliver your orders in a timely, safe, and reliable manner. Please review our shipping policy below to understand delivery timelines, charges, and related terms.
Domestic (India)
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Free Shipping: We offer free shipping on all prepaid orders above ₹399 within India.
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Delivery Timeline: Orders are generally delivered within 7–15 business days from the date of dispatch. Delivery timelines may vary based on location, courier serviceability, and unforeseen circumstances.
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Order Processing: All orders are processed and dispatched within 2–3 business days, subject to product availability and quality checks.
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Courier Partners: We partner with trusted national courier services to ensure secure and timely deliveries across India.
Order Tracking
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Once your order has been shipped, a tracking link will be shared via email and/or SMS, allowing you to track the shipment in real time.
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If you do not receive tracking details within 3 business days of placing your order, please reach out to our support team.
Important Information
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If the shipment status shows “Delivered” but you have not received the package, please notify us within 24 hours of the delivery update. Claims raised after 48 hours cannot be processed as courier partners do not accept delayed Proof of Delivery (POD) disputes.
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Delivery delays caused by natural disasters, strikes, lockdowns, government regulations, or unforeseen events are beyond our control, and Herbasia will not be liable for such delays.
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If an order is returned due to incorrect address details, refusal to accept delivery, or multiple failed delivery attempts, reshipping costs will be borne by the customer.
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In case of a refund due to return-to-origin shipments, original shipping charges (if any) will be deducted before initiating the refund.
Contact Us
For any questions or concerns related to shipping, please contact us at:
📧 support@herbasia.com
We appreciate your trust in Herbasia and are committed to providing you with a smooth and transparent shopping experience.