Imbu is a brand owned and operated by Sri Herbasia Biotech Private Limited (“Company”, “we”, “us”, or “our”). We respect your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase on https://www.imbu.in (“Website”) or otherwise interact with our services. By accessing or using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We may collect the following types of information when you use our Website or contact us:

a. Personal Information

• Name, phone number, email address

• Shipping and billing address

• Account details (if you create an account)

b. Financial Information

• Payment details such as UPI, credit/debit card or other payment method (processed securely by authorised payment gateways; we do not store or have access to complete card details)

c. Technical & Usage Information

• IP address, device type, browser type, operating system

• Pages visited, time spent, and actions taken on the Website

• Cookies and similar tracking technologies​
   

2. How We Use Your Information

We use your information for the following purposes:​

• To process orders, payments and deliveries

• To provide customer support and respond to queries

• To personalise user experience and improve our Website and products

• To send order confirmations, shipping updates and, where permitted, promotional communications

• For fraud detection, security and compliance with legal obligations

3. Sharing of Information

We may work with trusted partners who help us operate our Website and deliver our services.

• Service providers: payment gateways, shipping/courier partners, SMS/email service providers, IT and analytics partners

• Advertising/analytics partners: to measure and improve performance of our Website and campaigns (for example, Google Analytics or Meta tools)

• Legal and regulatory authorities: when required by law or to protect our rights and the safety of users

We do not sell your personal information to third parties. Wherever possible, we use information in a combined or anonymised manner so that it helps us improve our services without identifying individual users.

 

4. User Rights & Consent

Subject to applicable law, you have the right to:​

• Access, correct or update your personal information

• Request deletion or restriction of your personal data, where feasible

• Opt out of marketing communications by using the unsubscribe option in emails or by contacting us

• Manage cookie preferences through your browser settings

​By continuing to use the Website, you consent to the collection and use of your personal information as described in this Privacy Policy.

 

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:​

• Enable Website functionality and remember your preferences

• Analyse Website traffic and performance

• Show relevant content or offers based on your interactions

You can set your browser to block or alert you about cookies; however, some parts of the Website may not function properly if cookies are disabled.​

 

6. Data Security & Retention

We use reasonable technical and organisational measures to protect your data, including encryption and access controls. However, no method of transmission over the internet is completely secure.​

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy and to comply with legal, accounting or reporting requirements.​

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7. Children’s Privacy

This Website is intended to be used by individuals aged 18 years and above, or by minors under the supervision and with the consent of a parent or legal guardian.

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8. Policy Updates

This Website is intended to be used by individuals aged 18 years and above, or by minors under the supervision and with the consent of a parent or legal guardian. The Company does not knowingly collect personal information directly from minors.

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9. Contact Us

For privacy‑related questions, requests or complaints, please contact us 

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Sri Herbasia Biotech Private Limited 

GSTIN: 03ABDCS0266M1ZC 

Registered Office: 36, Industrial Area, Balkalan, Amritsar, Punjab – 143001, India 

Business Hours: 9:30 AM – 6:30 PM IST (Monday to Saturday)

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Customer Support:

Email: sriherbasiabiotechoffice@gmail.com

Phone: 9023069098